Axia Consultants RFI RFP Accounting Software United Kingdom, USA, Tokyo, Korea, Hong Kong: SLA (Service Level Agreement) Metrics
Tips for creating SLA metrics and measuring service performance Build performance measurement into your SLA, when you set it up - consider the following points: 1. Identify the most important SLA outcomes first - and then determine clear metrics to track those outcomes. 2. Create a range of (say
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